Vivid Hosts Refund & Return policy
Introduction
This Service Contract (“Contract”) is between vividhosts.com (referred to as “We,” “Us,” or “Our”) and the user of vividhosts.com services (referred to as “You,” “Your,” “Reseller,” “Client,” or “Customer”). This Contract encompasses the terms and conditions that govern the use of vividhosts.com services. By utilizing any part of vividhosts.com’s services, You are agreeing to adhere to the terms outlined in this Contract. This Contract includes important information about service delivery, refunds, SLA conditions, free domain offers, affiliates, web hosting, acceptable use policies, and more.
Terms Of Service
Updated on 25th May 2024
Web Hosting
These Terms of Service and Acceptable Use Policies (“Terms and Policies”) are an integral part of your relationship with vividhosts.com. By using your vividhosts.com account, You agree to all the Terms and Policies outlined in this document.
Intellectual Property
vividhosts.com does not undertake to examine or review messages, files, or other materials on the Service. Complaints regarding alleged copyright infringement can be sent to admin@vividhosts.com. We will promptly address these complaints, but we do not assume responsibility for the accuracy of third-party materials. You understand and agree that you are solely responsible for your postings on the Internet and agree to indemnify vividhosts.com against any claims arising from your postings.
Affiliates
Affiliates must not alter, hide, or modify the affiliate link. it must be used as displayed in the client area. You are prohibited from spamming or advertising in areas or sections of websites that violate the rules of the hosting site. Any such violations will result in the link being reported.
General Terms and Policies
The Service is provided to authorized individuals or organizations (referred to as “Subscriber” or “You”). Any use of the service is subject to the restrictions listed below. By using the Service, You agree to be bound by all these Terms and Policies. If You do not agree to them, You must immediately cancel your account and may not use or attempt to use the Service thereafter.
Coverage
If You are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If You are a commercial Subscriber, these Terms and Policies apply to all your employees, agents, and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by You.
Prices and Charges
vividhosts.com provides the use of control panels free of charge, but any charges incurred due to misuse or abuse on your part may be passed on to You.
Term
The Service is provided for as long as You wish to use it; however, vividhosts.com reserves the right to terminate the service if it is used in a way that violates the terms of use.
Backups
vividhosts.com performs daily backups, but these backups are not guaranteed. They are strictly for our use in case of server failures. We recommend that clients also back up their data to their personal computers or storage servers. Clients are responsible for their own data. A $50 one-time fee is charged for backup restoration. If You need backup for a suspended account, You need to pay a $50 one-time fee. We keep terminated account backups for 15 days only. The restoration fee is $50 one-time, depending on backup availability.
Grounds for Suspension and Termination
- Violation of applicable statutes, laws, court orders, regulations, or treaties.
- Hosting websites dedicated to pornography or adult content.
- Abusing or violating the privacy or property rights of others, including sending unsolicited bulk email (“spamming”).
- Using your hosting as a file or image hosting service.
- Attempting to break security or access unauthorized accounts, messages, or files.
- Using your account as a backup service.
- Forgery or misrepresentation of headers, addresses, or other identification.
- Uploading, linking to, or storing pirated software.
- Assisting in or directly distributing copyrighted material.
- Excessive use of the Service, limiting bandwidth available to others.
- Providing false contact details.
- Operating server programs without authorization.
- Or anything that violates our AUP Policy.
Content Not Allowed:
- IRC Scripts/Bots
- Proxy Scripts/Anonymizers
- Pirated Software/Warez
- Image Hosting Scripts (similar to Photobucket or Tinypic)
- AutoSurf/PTC/PTS/PPC sites
- IP Scanners
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- File Dump/Mirror Scripts (similar to Rapidshare)
- Commercial Audio Streaming (more than one or two streams)
- Escrow/Bank Debentures
- High-Yield Interest Programs (HYIP) or Related Sites
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Sale of any controlled substance without prior proof of appropriate permit(s)
- Prime Banks Programs
- Lottery Sites
- MUDs/RPGs/PBBGs
- Hateful/Racist/Harassment oriented sites
- Hacker focused sites/archives/programs
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Bank Debentures/Bank Debenture Trading Programs
- Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
- Mailer Pro
Security
You agree not to access or attempt to access private areas of the Service. You agree to notify vividhosts.com immediately if you become aware of unauthorized use of your account or any breach of security on the Service.
Liability
Your use of the Service is at your own risk. Except for information, products, or services explicitly provided by vividhosts.com, neither vividhosts.com nor its affiliates control, provide, operate, or are in any way responsible for information, products, or services accessible through the Service.
vividhosts.com does not endorse third-party materials and is not responsible for any loss or damage caused by your use of such materials. You are solely responsible for your postings and agree to indemnify vividhosts.com and its employees, customers, and subscribers from any claims arising from your postings.
If you use the Service for hosting websites, applications, or other digital content, vividhosts.com is not responsible for the security, legality, or performance of your content. There is no representation made by vividhosts.com regarding the suitability of the Service for any specific purpose. All risks related to connection, transmission quality, and accuracy of communications are solely on you.
vividhosts.com has no liability for the failure or quality of such use of the Service. You agree to be liable for any damages or loss of service resulting from spamming, malicious activities, or other violations. These damages may include system shut-downs, retaliatory attacks, loss of peering arrangements, and more.
vividhosts.com may pursue such claims in Court. In no event will vividhosts.com have financial liability to you.
Content
You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. vividhosts.com is not responsible for or in control of such materials, and You are responsible for using screening software or other methods to limit access to material You may find objectionable.
Disputes
Any dispute between You and vividhosts.com arising from your use of the Service or your subscription will be submitted to binding arbitration under Bangladeshi law and International Law.
Governing Law
These Terms and Policies are governed by Bangladeshi laws and International Laws.
Discount Vouchers
Only one voucher can be used per transaction. If the order value is lower than the voucher value, the remaining amount is lost. Vouchers are restricted to one per customer and can be redeemed against Shared, Reseller, or Dedicated services.
Account Payments
1-3 Days: No action taken. 4 Days: Accounts are suspended. 7 Days: Accounts are terminated. Dedicated servers are suspended as soon as an invoice is overdue.
Cancellation Procedure
- Cancellation requests must be submitted through the client area. Click the icon next to the package you wish to cancel and then press ‘Request Cancellation.’
- You must complete and submit the form.
- Immediate cancellation means your service will be terminated within 24 hours of submitting the form.
- Cancellations must be submitted before the invoice for that billing cycle is due.
- Failure to do so will result in the invoice becoming due.
- Cancellation requests can only be submitted if the account has no overdue invoices.
- Dedicated server cancellations must be submitted a minimum of 7 days prior to the renewal date, or you may be charged for the next billing period.
SLA Conditions
These Terms and Policies may be amended at any time by vividhosts.com, with amendments posted on the terms of use section of the Service. Your continued use of the Service after such amendments will be considered consent to the updated Terms and Policies. If You do not wish to continue using the Service due to amended Terms and Policies, You may terminate your use of the Service by notifying vividhosts.com.
Delivery Of Services
Updated on 25th May 2024
Order Processing Time:
All of our services are system automated, meaning after purchasing a product it will be delivered instantly. However, if you are purchasing a service regarding a dedicated server, it will take 24 hours to 48 hours to deliver.
Delivery Methods:
All of our services are digital and SaaS for now. So our main delivery
